This other users response made me laugh and I never laugh. I even got suckered into that yearly program for probably over 10 years and finally learned my lesson after the last 10 hours of being on hold and finally talking to somebody only to get let down by their answer. I dont even call anymore for help because i spend 40 hours on hold and also get no help. Quickbooks cookie cutting answers are also annoying. Every week I deal with 80 employees calling me "did i get paid" i didnt get a stub. My problem is all our employees paystubs go to their spam account. I am asking you not to recommend QB to anyone until Intuit actually start providing effective and genuine customer support.
OUTLOOK EMAIL KEEPS GOING TO JUNK MAIL PROFESSIONAL
I am not 'Reaching Out', I'm not here to help', I'm not suggesting you reach out to an expensive IT professional to help, I am not asking you to get your customers to check their junk mail filters because QB can't do their job properly. Under the area that says Messages, Click the pencil all the way to the right and it should give you the option to CC or BCC to your email. Go to the Gear Icon on the top right, Account & Settings> Sales. Go to this special mailbox and forward this copy of email direct to its destination from your own email client app. (you can then at a glance see what has been sent).ģ.
One off:(optional) In your email client / app create a special mailbox and a rule to send these emails from QBO to be routed to this mailbox. One off: Set up QBO so it CC's you a copy of all email sent from QBO (see below in italics).Ģ. Work around (a bit clunky but quicker than you might imagine):ġ. Yes! emails sent direct from QBO servers often don't make their destination, and you'll never know because QBO don't supply a way to find out. Please let me know if you need anything else, I’ll be more than happy to help.
From there, you’ll get the recent news, features, and updates about QBO and what our Product Team is working on. You may also visit our QuickBooks Online Blog to know more about our latest happenings. I’m sending feedback on your behalf straight to our developers for consideration in future product enhancements. I can see how the feature of email tracking can be beneficial for you and your business.
OUTLOOK EMAIL KEEPS GOING TO JUNK MAIL HOW TO
You can also perform the troubleshooting suggestions for your email provider in this article: How to make sure you receive important email messages from Intuit. I’m adding a screenshot of the list of email addresses for Intuit Services below: Have you tried the recommended solutions stated in the article given by my colleague? If so, I've got some additional troubleshooting steps you can try to fix the problem.įirst, you need to set Intuit’s service related email addresses as a safe sender or whitelist it on your customer’s account for them to receive important communications. Allow me to add to this discussion and share some information about receiving emails sent from QuickBooks. Thank you for being the best part of Intuit QuickBooks, for reaching out to us. Anytime you have questions while working in QBO, you can post them here and I'd love to answer. Thank you for being the best part of Intuit QuickBooks, to the Intuit Community, can share what I know about sending invoices in QBO. For the detailed instructions, check the second and third solutions in this article: 3 Solutions For When Customers Aren't Receiving Your Emails.
If resetting the email address doesn’t work, you can ask your customers to check their junk mail and spam folders. In the Contact info section, review each email address, then make changes as needed.Under Your Company, select Account and Settings.Go to the Gear icon at the upper right.If there’s a client who isn’t receiving your email invoices, let’s reset your email address. You can send invoices to your customers as long QBO isn’t blocked by your email provider. Welcome to the Intuit Community, can share what I know about sending invoices in QBO.